ey382 Privacy Policy
Protecting your personal information is our highest priority. In this document we explain how your data is collected, used, and stored.
Introduction & Scope
ey382 ("we", "us", "platform") operates a trusted online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") sets out what information we collect when you use our website https://ey382.lat, how we use that information, and what steps we take to protect your privacy.
This Policy applies to all individuals who use our services. By creating an account or using any of our services on the platform, you agree to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our platform.
This Policy may be updated from time to time. We will notify you appropriately of any significant changes.
What Information We Collect
ey382 collects different types of information in different circumstances. The details are described below:
Personal Identity Information
When you create an account or use our services on the platform, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for identity verification)
- Current address
Financial Information
To process transactions, we collect the following information:
- bKash, Nagad, or Rocket account number
- Relevant bank account details
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
We automatically collect the following information:
- IP address and browser type
- Device type and operating system
- Page visits and session data
- Information obtained from cookies and similar tracking technologies
Gaming Activity Information
For the smooth operation of the platform, we store:
- Betting and gaming history
- Win and loss records
- Bonus and promo usage details
- Account preferences and settings
Purpose of Data Use
ey382 uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are outlined below:
Account Management
To create, verify, and manage your account. To maintain platform security by confirming your identity.
Financial Transactions
To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers, and to maintain financial records.
Customer Support
To resolve your issues and respond to inquiries. To provide assistance via live chat and email.
Security and Fraud Prevention
To detect irregular activity and prevent fraudulent behavior. To ensure the overall security of the platform.
Service Improvement
To analyze user experience and improve the functionality and usability of the platform.
Responsible Gaming
To support responsible gaming initiatives by analyzing play patterns and to identify problematic behavior at an early stage.
Sharing Information with Third Parties
ey382 does not sell your personal information to any third party. However, in certain circumstances we may share limited information with trusted partners:
Any such sharing is always carried out under strict confidentiality agreements and used only for the specified purpose.
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and partner banks.
Technology Partners
The minimum information required to operate gaming services may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe. These providers follow their own privacy policies.
Legal Obligations
We may be required to provide information to the relevant authorities if we must comply with a court order, a lawful request from an investigating authority, or applicable law.
Cookies and Tracking Technologies
ey382 uses cookies and similar technologies to provide an improved user experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for running the core functions of the platform. They maintain your login session and ensure security. These cookies cannot be disabled.
Performance Cookies
Used to monitor and improve website speed and performance. Data from these cookies is analyzed in aggregate and is not used to identify individuals.
Functionality Cookies
Used to remember your preferences and settings, such as language selection and display preferences. These make your experience more personalized.
Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may affect certain platform features.
Data Security Measures
ey382 adopts industry-standard technical and organizational measures to protect your information. Our security practices are described in detail below:
SSL Encryption
SSL (Secure Socket Layer) encryption is used across our entire platform. This means all data exchanged between your browser and our servers remains encrypted and cannot be read by third parties.
Data Storage Security
Your information is stored on secure servers. Through access control measures, only authorized staff can access the information they need, and all access is logged.
Identity Verification
Our platform follows a strict identity verification process. This helps prevent fraudulent account creation and money laundering, and ensures the financial security of all users.
Data Minimization
We collect only as much information as is necessary to provide our services. We refrain from collecting unnecessary personal information.
While we strive to ensure the highest level of security, no method of transmitting data over the internet is completely secure. We therefore cannot guarantee absolute security, but our protection measures are operated in accordance with the highest industry standards.
Data Retention Period
ey382 retains your information only for as long as it is needed. The retention period depends on the type and purpose of the information:
- Account Information: Retained while your account is active and, after closure, for a specified period as required by legal obligations.
- Financial Transaction Records: Retained for an extended period in accordance with financial regulations.
- Gaming History: Retained for a specified period for responsible gaming purposes and dispute resolution.
- Communication Records: Support-related communications are retained for issue resolution and quality assurance.
Once the required period has passed, information is securely deleted or converted into a form that is no longer personally identifiable.
Your Data Rights
As a user of the ey382 platform, you have a number of important rights over your own information. You may contact us at any time to exercise these rights:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a data report.
Right to Rectification
You have the right to request correction of any inaccuracies or incomplete details in your information.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, this may not be fully possible where legal obligations exist.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing.
Data Portability
In certain circumstances, you have the right to receive your information in a structured and commonly used format.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
To exercise these rights, please contact us at [email protected]. We will respond to your request as promptly as possible after receiving it.
Protection of Minors
ey382 provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.
An age verification process is followed at the time of account creation. If we receive any information indicating that a user is a minor, we will immediately close that account and delete the associated information.
If you believe that a minor is using our platform, please notify us at [email protected].
Policy Changes and Updates
ey382 reserves the right to review and update this Privacy Policy from time to time. This Policy may change if the scope of our services expands, technology changes, or legal requirements change.
For any significant changes, we will post a clear notice on our platform and update the "Last Updated" date at the top of the Policy. Continued use of the platform after any changes means you have accepted the revised Policy.
We recommend that you re-read this Policy regularly so that you remain informed of the latest information.
Contact Us
For any questions or concerns about this Privacy Policy, or for any requests regarding your information, please contact our support team:
Privacy-Related Requests
Our support team is available seven days a week, twenty-four hours a day, to assist you in both Bengali and English.
Instant support is also available via live chat — available 24/7.
Important Note: This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy. Together, these documents form the complete terms governing use of our services.